Cookie Policy

Last updated: May 31, 2026

At Chat with CRM Ltd. ("we", "us", or "our"), we use cookies, pixels, web beacons, local storage, and similar tracking technologies (collectively, "Cookies") to ensure our website functions properly, to analyze traffic, and to deliver targeted advertising.

This Cookie Policy explains how and why we use these technologies on our own website, as well as how our AI technology deploys these technologies across digital assets on behalf of our customers.

1. What are Cookies and Tracking Technologies?

Cookies are small text files placed on your device when you visit a website. In addition to standard cookies, we and our customers utilize web beacons, tracking pixels, and unique links. These can be embedded not only in web pages, but also in mobile applications, emails, and newsletters to track open rates, clicks, and user interactions.

First-party cookies are set by the website you are visiting (e.g., chatwithcrm.com).
Third-party cookies are set by a domain other than the one you are visiting, often for advertising and cross-site tracking purposes.

2. How We Use Cookies on Our Website

When you visit the ChatWithCRM website, we drop our own cookies and allow select third parties to drop cookies for the following purposes:

Strictly Necessary Cookies

These cookies are essential for you to navigate our website and use its core features, such as accessing secure areas, maintaining your logged-in session, and protecting against security threats. The website cannot function properly without these cookies.

Analytics and Performance Cookies

These cookies allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting and Advertising Cookies

We use marketing and retargeting cookies (such as the Meta Pixel, LinkedIn Insight Tag, and Google Ads tags) to track your visit to our website. We use this information to build audiences and show you relevant ChatWithCRM advertisements on other websites or social media platforms after you leave our site.

3. Our Automated Advertising Infrastructure

ChatWithCRM provides an AI-native CRM that acts as an automated advertising agency for our business customers. As part of this Service, our AI agents build integrations between our customers' digital assets and their respective advertising accounts (e.g., Google Ads, Meta Ads).

If you interact with a digital asset (such as a website, mobile app, email, or newsletter) operated by one of our customers:

Deployment: Our technology allows our customers to deploy tracking scripts, pixels, and web beacons across their digital assets.
Purpose: These technologies are used to record your interactions, segment audiences within our CRM interface, and allow our customers to run automated retargeting campaigns to advertise their own products and services to you.
Legal Distinction: When our technology is deployed across a customer's digital assets, the customer acts as the Data Controller. We act strictly as a Data Processor providing the infrastructure. Our customers are solely responsible for obtaining the necessary legal consent (e.g., via a cookie banner or email opt-in) from you before our tracking technologies are utilized.

4. How to Manage Your Cookie Preferences

You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences in the following ways:

Browser Settings: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and secure areas may be restricted.
Email and Newsletter Tracking: You can generally disable tracking pixels in emails by configuring your email client to prevent the automatic loading of images.
Opt-Out Links: Many advertising networks offer you a way to opt out of targeted advertising. You can learn more by visiting the European Interactive Digital Advertising Alliance or the Digital Advertising Alliance.
Platform Settings: You can manage how social media networks (like LinkedIn, Google, and Meta) use your data for advertising purposes directly through your account settings on those respective platforms.

5. Contact Us

If you have any questions about our use of cookies or other technologies, please contact us at:

By email: legal[at]chatwithcrm.com